Dublin Airport Wins European Accessibility Award

Dublin airport awardDublin Airport Managing Director, Vincent Harrison (left) is pictured accepting the Accessible Airport Award from Yannis Yallouros, European Disability Forum's Executive Committee.

Dublin Airport has won a major European award for the way in which it deals with disabled passengers and those travelling with reduced mobility.
It has won the inaugural Accessible Airport Award at ACI Europe’s Best Airport Awards in Athens. Separately, Dublin Airport was also short-listed in the best large airport category, which was won by Heathrow Airport.
“We are absolutely delighted to win this prestigious award for accessibility ahead of all our European peers,” said Dublin Airport Managing Director Vincent Harrison. “This award recognises the significant efforts that the Dublin Airport team makes on a daily basis to ensure that disabled passengers and those with reduced mobility have the best possible airport experience. Winning this prize is a major endorsement for what we have achieved in this area to date and will encourage us to continue to improve the service that we offer to our disabled customers and to travellers with reduced mobility.”
The judges for the award found that Dublin Airport “excels in accessibility features and facilities, including adult changing places, two separate relief areas for guide dogs, fully accessible retail and catering areas” and had service level agreements for assistance provision that exceed the European standards. The judges also cited Dublin Airport’s website accessibility, which meets the required accessibility standards for persons with disabilities. “This is Dublin Airport’s second major customer-related award in just four months, which underscores our focus on ensuring that all our passengers have the best possible experience when they use the airport,” Mr Harrison said. Earlier this year Dublin Airport was rated number one for passenger experience ahead of all other European airports of a similar size in the 2015 ACI Airport Service Quality survey.
The Accessible Airport Award was presented to Dublin Airport Managing Director Vincent Harrison at a gala dinner in Athens last night by Yannis Yallouros, who is a member of the European Disability Forum’s Executive Committee.