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Aer Lingus Sidesteps Legal Action In UK

Aer LingusAer Lingus

Aer Lingus has narrowly avoided being taken to court in the UK, after it was facing legal action over its handling of passengers who have had their flights disrupted.
Legal proceedings, which were in the process of being taken by Britain’s Civil Aviation Authority (CAA), were narrowly avoided when the carrier amended its regulations over how it provided information to passengers on delayed or cancelled flights. Aer Lingus are accused of not providing sufficient information to its customers during disruptions. Under European regulations, airlines are obliged to provide adequate information to passengers about their rights in the event of long delays and cancellations. The heat was turned down on Aer Lingus, when the regulator said Aer Lingus had now “agreed to improve the quality of information they provide to passengers during disruptions and have signed legal undertakings confirming this. “
This move removes a potential headache of litigation for IAG, as it enters the final furlong in acquiring Aer Lingus. Minister for Transport Tourism and Sport, Paschal Donohoe said it was “a very important day in the acquisition of Aer Lingus by IAG”.